One of our customers once remarked that the best thing about working with a storage integrator was that he had "one throat to choke." While for obvious reasons we don't like to dwell on that image, we do understand that it can be frustrating for clients who have technical difficulties to be tossed from one manufacturer to another. Let's face it, we've all heard "it's the hardware" from the software manufacturer and "it's the software" from the hardware manufacturer!

Ace Data solves this problem for its clients by offering technical support services that complement our manufacturer partners' support offerings. We can provide triage and problem isolation support, deliver Level 1 and Level 2 support, open tickets with manufacturers on your behalf, and arrange for problem escalation through our relationships with the manufacturers.

In addition to offering these supplemental support contracts, we offer technical support and troubleshooting services by phone in hourly increments and in person in half or whole day increments depending on the client location.

You can get into a wide choices of support contracts with us including a comprehensive yearly support agreement, incident based support agreement, email only support or an access to our vast knowledge base that helps you resolve your basic support queries just by logging on to our website.