Suprayukta 2016-12-29T14:13:04+00:00

Is Your Backup Service Being Managed Properly? – Trust it to Us!

SuprayuktaLogoThe importance of data in your business cannot be stated strongly enough. ERP data, PPTs, Word docs, Excel, accounts and financial records, administrative contracts, documents and agreements, your e-mails and calculations etc., everything is critical data. This is multiplying exponentially, increasing in volume at a pace beyond your wildest imagination. Inspite of it being your biggest asset, it is also becoming a liability and problem.
It is a resource hungry monster, with just routine maintainence taking about 70% time of IT department in any organization, leaving only 15% time each for productive jobs like growth and transformation.
To manage all of this in-house, you need specialized and dedicated skill-sets, which might not be an ideal situation. Add to this the complexity of the task requiring experience of working in different kinds of storage and backup environments, and in-house skills are difficult to match this stringent condition.
Ace Data has been widely receiving appreciation from its customers for providing best of the class assessment of current and running situation, software and hardware installation and implementation, turnkey management of storage, backup and disaster recovery, and post-sales support. It is for this reason that Ace Data has been able to successfully retain its storage & backup customers for more than a decade. These services are offered either as a part of the purchase process or separately as a regular support/maintenance item from Ace Data. This means that even if you have an existing setup purchased from anywhere, and are trying to outsource the implementation, installation, support or complete management of these services, we are always ready for the challenge. Our vast experience with a range and variety of storage setups has trained us enough to handle any and every sort of condition in your environment. Whatever the problem may be, chances are we have already encountered and solved similar stuff.
“One Size Fits All” does not work for good customer service. Every environment is different following specific industry standards. To ensure our customers get proactive service that they are looking for and guaranteeing total hands free operations for them, Ace Data provides managed services specially customized for your environment. Call us, and leave the worry to professionals. You are left free to take care of your primary business interests.

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Complete Ownership of the Environment

Complete Ownership of the Environment

When we say turnkey, we mean that we take complete ownership of the environment covered under our services. We take away all your worries, and put our resources in place to ensure that they are befitting the job at hand. This means that we safeguard that our service adheres to the SLAs defined irrespective of the manpower availability. Our on-site team is backed up by equally skilled and environment aware back-end team to guarantee that the service is provided independent of the manpower deployed. You will never have to think about the day-to-day tasks, their completion or failures.

Industry Compliances and Best Practices

Industry Compliances and Best Practices

The importance of data is forcing various government agencies, independent authorities and even customers themselves to set up some guidelines for compliance to ensure data security during storage and transfer, and safeguard disaster recovery. Based on the industry to which our customer belongs, we recommend and apply the best practices defined for the industry. We also implement and follow various global compliance standards set for the respective industry (like HIPAA, FIPS-140/2, SOX, HITECH,etc.) to help our customer take an edge over their competition, if required.

Firmly Committed Scope of Work and Terms

Firmly Committed Scope of Work and Terms

We start our work by a thorough assessment of customer requirements and expectancies. Based on those, we define the scope of work and build our contract, suggesting the ideal usage scenario of manpower and skillsets along with assets and environment. Once these are agreed upon, you can rest assured that we are committed to the scope of work defined with us while contracting. To ensure our adherence, we employ a dual mode – of providing on-site resources for daily routine work, backed up by our own 24×7 NOC (Network Operations Center) to provide a seamless service.

Adhere
to
Documentation

Adhere to
Documentation

Our experience has taught us that a detailed and on-the-job tested documentation goes a long way in the stabilization of your storage, backup and disaster recovery system and environment. Our team ensures that we provide full documentation of the work being executed, so that it safeguards your interests and you always are in the know of what work is being done and what procedures are used to accomplish that. This includes Standard Operating Procedures, Knowledge Base, Process Documents and Change Requests being followed during the course of our work.

Comprehensive Reports With Visual Data

Comprehensive Reports With Visual Data

Once you have outsourced your storage, backup and disaster recovery system and environment to our care, we make it a task to provide you with comprehensive reporting on the operations covered under our services. These include daily activities, weekly activities, plus monthly and quarterly reports of various kinds. These reports and their frequency is defined under the contract to ensure the customer gets the best information required. Besides this, you also get regular assessment reports of health check, data type analysis, data ageing analysis with comparison of different periods, and more.

Responsibility of Timely Product Upgrades

Responsibility of Timely Product Upgrades

We have realized that one of the biggest task in storage and backup management is keeping up with the updates and upgrades of various operating systems, databases and applications. Our team is responsible for implementing the product upgrades provided by the respective OEM. We study the feasibility of resources and execute the upgrades accordingly, based on the infrastructure and availability. Most important of all, we ensure that the new updates and upgrades do not cause any conflicts in your system, and that your assets and resources are enough and suitable to carry out those updates before we do it.

Assessment & Technology Upgrades

Assessment & Technology Upgrades

Technology is an ever changing environment, with new and innovative products, systems and solutions being available every day. We have made it a task to keep ourselves abreast and ahead in this curve by continuous study and research. We pass on this required knowledge to our customers by performing periodic assessments on the solution in use. Based on the results, we constantly keep recommending technology refresh or upgrades that could take care of the growing requirements of your organization, or simply make the tasks at hand easier to perform providing better output.

Benefits You will Drive from Suprayukta

Benefits You will Drive from Suprayukta

• Assessment. Examination of speed & efficiency of your current system, identification of bottlenecks and suggestions to optimize usage strategies.
• Risk Analysis. Checkup of your file & email systems and databases to determine if they are properly being backed up. Assessment of your current business continuance plans to determine whether your processes, hardware and facilities are in place to properly restore critical data properly as and when required.
• Peace of Mind. Reduced Costs and relief from your daily managing of routine backup and disaster recovery drills.