Privacy Policy

 

Ace Data Devices Pvt Ltd( “ Company”) is committed to protecting user privacy. This privacy policy applies to those who visit ace-data.com as well as customers, excluding end users of our billing and subscription platform, tools and services which are owned and operated by Ace Data. ("We", "Us" or "Our"). This privacy policy describes how Ace Data collects, uses and shares the personal information user provide to us. It also describes the choices available to users regarding the use of, user access to, and how to update and correct user personal information. The use of information collected through our products and services shall be limited to the purpose of providing the products and services for which our customer has contracted with Ace data. If there are any questions regarding this privacy policy, the practices of this website or user dealings with this website, users may contact us at privacy@ace-data.com or the address mentioned below.

Company is  committed to protect and preserve the PRIVACY of the information related to visitors’ of the site,  disclosed when visiting Company site or communicating electronically with the Company

Company will keep user’s information secure and that Company will fully comply with all applicable Indian Data Protection legislations and regulations

In relation to any privacy or data protection issues through the above email address (privacy@ace-data.com).

Key Terms of Privacy Policy:

  • Who is covered by this Policy? : Online visitors to ace-data.com as well as customers, excluding end users of the Ace data billing/subscription platform and related tools.
  • Please note that use of this website / application is not allowed for individuals who are under the age of 18 years.
  • What Information do we collect?
    Depending on who the user is and how we are serving the user, we may collect information including full name, email, phone number, organization address, billing address, card address, IP address, and other information collected by customer through custom fields, if any.
  • How do we use this information?
    To provide customer service, to complete user transactions, to provide user billing services, and to periodically contact users for transactional as well as marketing purposes. We may also use user information for our business accounting and tax purposes as well , wherever needed.
  • Who else may access this information?
    In addition to authorized Ace Data personnel who may access user information for the purposes discussed in this policy,no other unauthorized person will have access to this information.
  •  Do we use cookies?
    Yes, we do. We also may collect log files for behavioral advertising (which users can opt out of). This includes information relating to website usage, analytics services (such as Google and Visual Website Optimiser), and IP information for performance monitoring.
  • How can users exercise user’s rights as a data subject?
    Most rights can be exercised by contacting us at privacy@ace-data.com. Other rights such as rectification of user data can be exercised through the user account's self-service portal. Data portability requests may be directed to our support staff at privacy@ace-data.com. If the user is an end user, please note that, in relation to billing services to our customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (user service provider) for more details. If users are not sure about the user service provider, users can get in touch with us at privacy@ace-data.com. 
  • How will we keep users informed of changes to this Policy?
    We periodically review this Policy and will endeavor to notify users of any changes by email. However, please continue to check this page for updates.

What information do we collect?

We collect personal and non-personal information from users when users register on our site, setup user subdomain and/or configure user details. When ordering or registering on our website application, users may be asked to enter user name, e-mail address, business name and/or credit card information, viz.

  • Account Information:
    including First Name, Last Name, Email, Phone Number, Organization Address, Billing Address, and Internet Protocol (IP) addresses
  • Billing Information:
    First Name, Last Name, Email, Phone Number, Billing Address, Shipping Address, and Locale.
  • Payment Mode Information:
        Credit card, UPI, Net Banking, Debit cards, other wallets.  First Name, Last Name, full PAN and Card Address. However, no card details,data are retained or stored at our end. It is entered by the concerned user for making/facilitating the payment only. 
  • Custom Fields:

    Any other personal information, if stored by the user in the course of business.
  • USER ACCOUNT

To access and use the platform, users need to register by providing the required information. Users shall be responsible for ensuring the accuracy of this information.

Users shall be responsible for keeping id, password secure. Company cannot and will not be liable for any loss or damage from the user's failure to maintain the security of the user account and password. The billing information users provide, including payment details, billing address and other payment information, is subject to the same accuracy requirements as the KYC information. 

On what basis do we collect user information?

In most cases, we collect user information on the basis of user desire to avail a particular service from us or to complete a transaction using our platform. Therefore, our processing in many cases occurs on the basis of user consent or the need to perform a contract that we may have with users (also on behalf of end users). However, in addition to collection on the basis of consent, there are other bases on which we may collect or process user information, viz.:

  • We collect and also store user’s certain personal data as part of our legal obligation for business accounting and tax purposes such as in relation to record-keeping, compliance, disputes, and filings,, etc.
  • We will occasionally send user product updates where we have assessed that it is beneficial to the user as a customer and in our interests. Such information will be non- intrusive and is processed on the grounds of legitimate interests.
  • On the basis of user opt-in, we will send user updates related to events, webinars, blogs and other marketing and promotional activities where we have assessed that it is beneficial to the user as a customer and in our interests.

What do we use user information for?

Any of the information we collect from user may be used in one of the following ways:

  • To improve customer service

    In the context of customer support user information helps us to more effectively respond to user customer service requests.
  • To process transactions

    User information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails

    The email address provided in the application, may be used to send user information and updates pertaining to user usage, in addition to sending occasional company news, updates, related product or service information, etc.

Users as a data subject have the right to opt out of (a) disclosures of user personal information to third parties not identified at the time of collection or subsequently authorized, and (b) uses of personal information for purposes materially different from those disclosed at the time of collection or subsequently authorized. To exercise this right, please reach out to privacy@ace-data.com.

How do we protect user information?

We implement a variety of security measures to maintain the safety of user personal information when users place an order or enter, submit, or access user personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Transport Layer Security (TLS) technology and then stored into our database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential. If users have any questions about the security of user personal information, users can contact us at privacy@ace-data.com.

Personal data we collect is stored on infrastructure provided by AWS within the United States and our DR location is situated in the EU, Frankfurt. AWS implements and maintains industry- leading security standards. Users can read more about AWS and its security features on their webpage.

Do we use cookies and other tracking technologies?

  • What are Cookies? Cookies are small files that a site or its service provider transfers to a user computer's hard drive through a user Web browser (if user allow) that enables the sites or service providers systems to recognize user browsers and capture and remember certain information.
  • What do we use Cookies for? Ace Data and its partners use cookies or similar technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level, but if users choose to disable cookies, it may limit user use of certain features or functions on our website or service. Analytics services we use for these purposes are those provided by Google and Visual Website Optimizer. Users can read more about our cookie policy by clicking on the shield widget on our website.
  • Log files. As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We may also use user IP addresses for application performance monitoring and for blocking anomalous usage.
  • Behavioral Targeting. We partner with a third party to either display advertising on our website or to manage our advertising on other sites. Our third party partner may use cookies or similar technologies in order to provide user advertising based upon user browsing activities and interests. If users wish to opt out of interest-based advertising click here (or if located in the European Union click here). Please note users will continue to receive generic ads.

Do we share any information with outside parties?

We do not sell, trade, or otherwise transfer user personal information to outside parties. We will share user personal information with third parties only in the ways that are described in this privacy policy and only subject to  such measures as required under applicable data protection laws for data transfers. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

  • Service Providers

    We may provide user personal information to companies that provide services to help us with our business activities such as offering customer service or processing user payment. These companies are authorized to use user personal information only as necessary to provide these services to us. In addition, user merchants may have also enlisted third party service providers to help serve users.
  • Legal Obligations
    We may also disclose user personal information as required by law, such as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect user safety or the safety of others, investigate fraud, or respond to a government request. If Ace Data is involved in a merger, acquisition, or sale of all or a portion of its assets, users will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of user personal information, and choices users may have regarding user personal information. We may also disclose user personal information to any other third party with user prior consent.

User Access and Choice

Upon request Ace Data will provide users with information about whether we hold any of the user's personal information. Users may access, correct, request deletion of user personal information, or withdraw provided consent by logging in to the user account or by contacting us at privacy@ace-data.com.

Some rights such as rectification/correction of user data can be exercised through the user account's self-service portal.

Please note that, in relation to billing services to customers, the personal information we collect is that which is provided to us by customers we work with. In such cases, please contact the concerned customer (user service provider) for more details. If users are not sure about the user service provider, users can get in touch with us at privacy@ace-data.com.

Users may also contact us to confirm if we are processing any information relating to the user. We will respond to user requests within a reasonable timeframe.

  • Data Retention

    We will retain user information as needed to provide user services. Once the user relationship with Ace Data is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if a user closes a user account with Ace Data, we will still retain and use user information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify user accounts in our database as "deleted" or "closed".
  • Opt-out Preferences

    When a user registers for an account, we will use user name and email address which user has opted-in to send periodic emails to users of both promotional and transactional in nature. Users may choose to stop receiving promotional emails by following the unsubscribe instructions included in these emails or users can contact us at privacy@ace-data.com.
  • Data Portability

    Upon request, we will endeavor to provide users with a complete copy of user personal data held or processed by us in a structured, commonly accepted, and machine-readable format. We provide this as a part of service to download required data whenever needed by the user themselves.

We will also send user service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Users do not have an option to opt out of these emails, which are not promotional in nature.

Third party links

Occasionally, at our discretion, we may include links to our merchant partners (third party products or services) on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

  • Blog

    Our website offers publicly accessible blogs. The comments on our blog are managed by a third party application that may require users to register to post a comment. We do not have access or control of the information posted to the blog comments. Users will need to contact or login into the third party application if the user wants user personal information that was posted to the comments section removed. To learn how the third party application uses user information, please review their privacy policy.
  • Testimonials

    We display personal testimonials of satisfied customers on our website in addition to other endorsements. With user consent, we may post user testimonials along with user names. If a user wishes to update or delete user testimonial, the user can contact us at privacy@ace-data.com.
  • Single Sign-On

    Users can log in to our website using sign-in services such as Google. These services will authenticate user identity, provide users the option to share certain personal information (such as user name and email address) with us, and to pre-populate our sign up form. Services like sign in with Google give users the option to post information about user activities on this website to the user profile page to share with others within the user network.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Information Related to Data Collected through our Products and Services

  • Information Related to Data Collected for our Customers:

    Ace Data collects information under the direction of its customers, and has no direct relationship with the individuals whose personal data it processes. If a user is a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer of ours that user interacts with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
  • Access and Retention of Data Controlled by our Customers:

    Ace Data acknowledges that users have the right to access user personal information. Ace Data has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Ace Data's customer (the data controller). If requested to remove data we will respond within a reasonable timeframe.
    We will retain user information as needed to provide user services. Once the user relationship with Ace Data is terminated, we will delete any personal information we hold within a period of 120 days from the date of termination. Even if a user closes a user account with Ace Data, we will still retain and use user information as necessary to comply with our legal obligations, financial/audit requirements, to resolve disputes, and enforce our agreements. However, we will identify user accounts in our database as "deleted" or "closed".

User Consent

By using our site, users consent to our online privacy policy.

Changes to our Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify the user by email (sent to the e-mail address specified in user account) or by means of a notice on this website prior to the change becoming effective. We encourage users to periodically review this page for the latest information on our privacy practices.

Contacting Us

If there are any questions regarding this privacy policy, the practices of this website or user dealings with this website, user may contact us using the information below:

Ace Data Devices Pvt Ltd

M/s Ace Data Devices Pvt Ltd 60, 815, level 8, The Capitol Building, G Block BKC, Mumbai, Maharashtra 400051

Email: privacy@ace-data.com