Major Features of Ace Data-Managed Services
A lot of business owners we have come across aren’t confident about their ability to recover information post an incident. To fill that gap, our experts deliver reliable managed backup service while streamlining and consolidating multi-vendor data protection environments.
With unparalleled backup success and rapid restoration SLAs, we demonstrate audit artifacts and resiliency preparation with dependable 24*7 management, reporting, and monitoring along with predictable capacity-based pricing.
Our cloud managed service experts work remotely with engineering, product, and support teams to enhance performance and speed issue resolution as well as optimize techniques and reduce costs by applying new features. We cover software patches, health checks, expert planning, ongoing performance optimization, and guidance.
Our cloud managed service is goal-driven. We aim to address customers’ unique needs with fitting solutions that enable their business growth. From examining the efficacy of your existing system to optimizing your strategies, we level up your business continuation plans to unlock higher efficiency, cost-saving opportunities, and the desired scalability. So, focus on your business operations while we take care of your routine backup and disaster recovery management. Our managed backup service assures to pillar your growth plans and strategies.
Is Your Backup Service Being Managed Properly? – Trust it to Us!
Ace Data Managed Service Features
Complete Ownership of the Environment
When we say turnkey, we mean that we take complete ownership of the environment covered under our services. We take away all your worries,and put our resources in place to ensure that they are befitting the job at hand. This means that we safeguard that our service adheres to the SLAs defined irrespective of the manpower availability. Our on-site team is backed up by equally skilled and environment aware back-end team to guarantee that the service is provided independent of the manpower deployed. You will never have to think about the day-to-day tasks,their completion or failures.
Industry Compliance and Best Practices
The importance of data is forcing various government agencies,independent authorities and even customers themselves to set up some guidelines for compliance to ensure data security during storage and transfer, and safeguard disaster recovery. Based on the industry to which our customer belongs, we recommend and apply the best practices defined for the industry. We also implement and follow various global compliance standards set for the respective industry (like HIPAA, FIPS-140/2, SOX, HITECH,etc.) to help our customer take an edge over their competition, if required.
Firmly Committed Scope of Work & Terms
We start our work by a thorough assessment of customer requirements and expectancy. Based on those, we define the scope of work and build our contract, suggesting the ideal usage scenario of manpower and skill sets along with assets and environment. Once these are agreed upon, you can rest assured that we are committed to the scope of work defined with us while contracting. To ensure our adherence, we employ a dual mode – of providing on-site resources for daily routine work, backed up by our own 24×7 NOC(Network Operations Center) to provide a seamless service.
Adhere to Documentation
Our experience has taught us that a detailed and on-the-job tested documentation goes a long way in the stabilization of your storage, backup and disaster recovery system and environment. Our team ensures that we provide full documentation of the work being executed, so that it safeguards your interests and you always are in the know of what work is being done and what procedures are used to accomplish that. This includes Standard Operating Procedures, Knowledge Base, Process Documents and Change Requests being followed during the course of our work.
Comprehensive Reports With Visual Data
Once you have outsourced your storage, backup and disaster recovery system and environment to our care, we make it a task to provide you with comprehensive reporting on the operations covered under our services. These include daily activities,weekly activities, plus monthly and quarterly reports of various kinds.These reports and their frequency is defined under the contract to ensure the customer gets the best information required.Besides this, you also get regular assessment reports of health check, data type analysis, data ageing analysis with comparison of different periods, and more.
Responsibility of Timely Product Upgrade
We have realized that one of the biggest task in storage and backup management is keeping up with the updates and upgrades of various operating systems,databases and applications. Our team is responsible for implementing the product upgrades provided by the respective OEM. We study the feasibility of resources and execute the upgrades accordingly, based on the infrastructure and availability. Most important of all, we ensure that the new updates and upgrades do not cause any conflicts in your system,and that your assets and resources are enough and suitable to carry out those updates before we do it.
Assessment And Technology Upgrades
Technology is an ever changing environment,with new and innovative products, systems and solutions being available every day. We have made it a task to keep ourselves abreast and ahead in this curve by continuous study and research. We pass on this required knowledge to our customers by performing periodic assessments on the solution in use. Based on the results, we constantly keep recommending technology refresh or upgrades that could take care of the growing requirements of your organization, or simply make the tasks at hand easier to perform providing better output.
Benefits You Will Drive From Managed Services
• Assessment. Examination of speed & efficiency of your current system,identification of bottlenecks and suggestions to optimize usage strategies.• Risk Analysis. Checkup of your file & email systems and databases to determine if they are properly being backed up. Assessment of your current business continuance plans to determine whether your processes, hardware and facilities are in place to properly restore critical data properly as and when required.• Peace of Mind. Reduced Costs and relief from your daily managing of routine backup and disaster recovery drills.
"“Generally, we have seen the tendency to sell the product and runaway. And this is typically of the OEMs. With ACE DATA, we found a Western product with Indians solution that made us relaxed and comfortable. There have been occasions where you have encountered difficulties and the resilience and patience that you have shown increased my confidence in you.""
"“The biggest benefit of ACE DATA is because we didn't have a dedicated person for backup. It took that headache out of everyone's minds and certainly mine that I knew that I had someone I could catch hold of one-point person for backup which I didn't have earlier. It would not be anyone's fault if something went wrong and with ACE DATA with their commitment to the whole backup process. I have my data safe off site and the biggest advantage the benefit that we have derived is peace of mind. Give it a spin for sure. Don't think it won't work for you. It works. “"
Mr. K.Y. Iyer
"“Vision of Orbis business has been always clear. We need to have high-performance less downtime, more productivity, faster recovery, having more backup on time, creating more value for the organization with the little cost and all these things are been an advantage with ACE DATA they have to really exploit ACE DATA’s technology and support in reaping all these benefits.”"
Mr. Manikant Singh
CIO, Orbis Financial
"The biggest benefit we found while working with ACE DATA is guidance to manage our business-critical data, it is not only the product selling, it is a guidance you design solution provisioning complimented by their excellent support.Also, their goal understanding and their investment, which they make time to time know to provide their solutions to their debt availability and data management is not like a product selling company."
Mr. Vishal Gupta
CIO, Apollo Hospitals